Frequently Asked Questions
Q: When I receive a message telling me I
have many infected files and the message is not from my Norton (or
Mcafee, or NOD, or Kaspersky or my antivirus program) but it looks like
it is from Microsoft or another familiar logo....should I click on it to
buy the product it is selling?
A: NO! This is a fake antivirus virus....sometimes referred to as malware...always referred to as a pain in the ... side. If you receive one of these fake antivirus warnings, the only thing they want out of you is your credit card information....DO NOT GIVE IT TO THEM. Call your computer professional immediately. The only way to get rid of these scourges of the internet is to boot to a portable edition of Windows and surgically remove them. They are constantly running in the background and can not be reliably removed by antivirus or 'real' anti-malware programs. IN 995 OUT OF 1000 CASES YOU DO NOT HAVE TO BACKUP YOUR COMPUTER AND WIPE IT CLEAN. Let me repeat...most of the time you DO NOT have to format your computer. Many "big-box" store will be inept at removing these viruses and tell you that you have to wipe your computer....PLEASE call before you go through that headache.
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